Which One of the Following Statements About TQM Is FALSE

question 67

Multiple Choice

Which one of the following statements about TQM is FALSE?

• A) Quality is the responsibility of the quality control department.
• B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
• C) In TQM, everyone in the organization must share the view that quality is an end in itself.
• D) In TQM, quality consistency has a higher priority than the level of output.

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Definitions:

Team

A group of individuals working together towards a common goal, often characterized by collaboration, communication, and mutual support.

Taylorism

Also known as scientific management, it's an approach to industrial organization and efficiency developed by Frederick W. Taylor, emphasizing time studies, work standardization, and task specialization.

Scientific Management

Scientific Management is a theory of management that analyzes and synthesizes workflows, aiming to improve economic efficiency, especially labor productivity, by systematic study.

Systematic Management

An approach to management focusing on procedures and techniques for increasing organizational efficiency and effectiveness.