Historically,the Average Time to Service a Customer Complaint Has Been $\bar { X }$

question 19

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.The UCL for the chart would be

• A) less than or equal to 3.30.
• B) greater than 3.30 but less than or equal to 3.40.
• C) greater than 3.40 but less than or equal to 3.50.
• D) greater than 3.50.

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Definitions:

Trademarked Item

An item that has been officially registered as a trademark, granting its owner exclusive rights to its use.

Odometer

An instrument used to measure the distance traveled by a vehicle.

Misleading Statement

An assertion or claim that provides a false impression or leads to incorrect conclusions.

False Implication

The act of suggesting or implying something that is untrue or misleading.