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Maytag's front-loading Neptune washer comes in attractive designs and also guarantees quick cleaning and high energy efficiency. The Neptune washer is most likely an example of a ________ product.
Financial Measures
Quantitative indicators used to assess the financial health, performance, and viability of a business or investment.
Balanced Scorecard Performance Perspectives
A strategic planning and management system that organizations use to communicate what they are trying to accomplish, align day-to-day work with strategy, prioritize projects, products, and services, and measure and monitor progress towards strategic targets.
Qualitative Performance Metrics
Measures used to evaluate the quality aspects of an organization's performance, such as customer satisfaction or employee engagement, that are not easily quantified.
Measure Map
Arrows added to the balanced scorecard showing the expected relationships among performance metrics.
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