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Definitions:
Pope Francis
The head of the Catholic Church and sovereign of the Vatican City State since 2013, known for his humility, concern for the poor, and commitment to interfaith dialogue.
Frontline Employees
Workers who directly interact with customers, essential to creating the customer's experience with a company’s products or services.
Superior Performance
Exceptionally high levels of achievement or effectiveness compared to typical or average standards.
Participative Leadership
A leadership style where leaders involve employees in decision-making processes, considering their input and fostering a collaborative work environment.
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