Even Though Brand Communication Planners Don't Manage Customer Service,customer Service

question 56

True/False

Even though brand communication planners don't manage customer service,customer service is an important part of brand communication.

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Definitions:

Blake and Mouton

The creators of the Managerial Grid Model, which identifies five different leadership styles based on leaders' concern for people and production.

Leadership Grid

A conceptual framework used to evaluate and categorize leadership styles based on a leader’s concern for people versus their concern for production or task accomplishment.

Camaraderie

A spirit of friendship, trust, and solidarity among people who spend a lot of time together, typically in a work or military setting.

Tasks

Specific pieces of work to be done or undertaken by an individual or group.