Within the Dimensions of Service Quality,which of the Following Is

question 2

Multiple Choice

Within the dimensions of service quality,which of the following is a "quality enhancer"?

• A)service reliability
• B)performance
• C)customer empathy
• D)appearance
• E)reputation

---

Definitions:

Macro Virus

A type of malware that embeds itself within documents and executes malicious scripts when those documents are opened.

White-hat Hacker

A security professional who employs hacking skills for ethical purposes, typically to find vulnerabilities and improve system security.

System Administrator

A professional responsible for managing, configuring, and ensuring the proper operation of computer systems and networks.

Sniffer

A program or device that monitors and captures data packets traveling over a network to analyze and potentially steal information.