Within the Dimensions of Service Quality,which of the Following Is

question 2

Multiple Choice

Within the dimensions of service quality,which of the following is a "quality enhancer"?

• A)service reliability
• B)performance
• C)customer empathy
• D)appearance
• E)reputation

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Definitions:

Intermediate Court of Appeal

A court that serves as an intermediary layer between the lower courts and the supreme or highest court of a jurisdiction, handling appeals.

State Supreme Court

the highest court in a U.S. state, with ultimate judicial authority to interpret and apply the state's constitution and laws.

Federal Court of Appeals

Courts that have the power to review decisions and change outcomes of cases decided in lower courts, specifically dealing with federal law and constitutional issues.

Appellate Court Level

The judicial tier where appeals are reviewed, often involving the reassessment of legal decisions made by lower courts.