Which of the Following Service Quality Dimensions Refers to a Service

question 54

Multiple Choice

Which of the following service quality dimensions refers to a service obsession to get it right when things go wrong?

• A)service reliability
• B)service assurance
• C)performance
• D)customer empathy
• E)responsiveness

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Definitions:

Media Companies

Corporations involved in the production, broadcasting, distribution, and publication of media content such as films, television, news, music, and digital content.

Internet Addiction

A problematic usage of the internet characterized by excessive or poorly controlled preoccupations, urges, or behaviors regarding internet use that lead to impairment or distress.

Withdrawal Symptoms

Withdrawal symptoms are the physical or psychological effects experienced when reducing or discontinuing the use of a substance that one has become dependent on or addicted to.

Manufacturing Consent

Manufacturing Consent is a concept and title of a book by Edward S. Herman and Noam Chomsky that describes how media and propaganda are used to create and manipulate public opinion to serve elite interests.