Which of the Following Service Quality Dimensions Refers to a Service

question 54

Multiple Choice

Which of the following service quality dimensions refers to a service obsession to get it right when things go wrong?

• A)service reliability
• B)service assurance
• C)performance
• D)customer empathy
• E)responsiveness

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Definitions:

Compounded Annually

Interest calculated on the initial principal and the interest accumulated over the previous periods once every year.

Present Value

The amount needed to invest today to reach a stated future goal, given a certain rate of return.

Withdrawals

Amounts of money taken out of an account, which can reduce the balance in banking or investment contexts.

Compounded Semiannually

Refers to the process of applying interest to a principal sum twice a year, leading to interest being added to the total amount on which future interest payments are calculated.