Which of the Following Service Quality Dimensions Refers to a Service

question 54

Multiple Choice

Which of the following service quality dimensions refers to a service obsession to get it right when things go wrong?

• A)service reliability
• B)service assurance
• C)performance
• D)customer empathy
• E)responsiveness

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Definitions:

Independent Samples

Distinct or separate groups used in an experiment or analysis, with each group having no impact on the outcomes or characteristics of the other group.

Wilcoxon Rank Sum Test

A nonparametric statistical test used to compare two independent samples to ascertain if they come from the same distribution.

Shift In Distribution

A change in the overall characteristics of a data set's distribution, such as its mean, variance, or shape, that deviates from a previously observed or expected pattern.

Rejection Region

In hypothesis testing, the range of values for which the null hypothesis is rejected, indicating that the observed data is highly unlikely under the null hypothesis.