________ Market Metrics Include Customer Retention and Revenue Per Customer

question 17

Multiple Choice

________ market metrics include customer retention and revenue per customer.

• A)Competitiveness
• B)Forward-looking
• C)Backward-looking
• D)Digital-media
• E)Ongoing

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Definitions:

Job Enrichment

A process that enhances job satisfaction by integrating meaningful and fulfilling tasks into an employee's role.

Productive Work Force

A group of employees who are efficiently achieving their tasks and contributing positively to the organization's goals.

Job Specialization

The process of focusing one's occupational concentration on a specific area of expertise, allowing for increased efficiency and skill development in that area.

Performance-based Reward

A compensation system where employees are paid based on their performance levels, achieving specific goals, or meeting certain benchmarks.