The Life Expectancy of a Customer Decreases Exponentially as a Business

question 35

True/False

The life expectancy of a customer decreases exponentially as a business moves to higher levels of customer retention.

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Definitions:

Moderate Changes

Refers to adjustments or alterations that are neither too small nor too extreme, often considered to be reasonable or sensible.

Reinforcing

Refers to the process of increasing the likelihood of a behavior by following it with a reward or positive outcome.

Habituated

The process by which an individual becomes accustomed to a stimulus after repeated exposure, leading to a decrease in their response to that stimulus.

Manipulating Puzzles

The action of assembling or arranging pieces of a puzzle, which involves cognitive and physical manipulation to achieve a specific goal.