Companies Cannot Enjoy High Levels of Customer Retention Without Having

question 9

True/False

Companies cannot enjoy high levels of customer retention without having high levels of customer satisfaction.

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Definitions:

High Avoidance

A tendency to steer clear of potentially harmful or unpleasant situations, feelings, or people to a greater degree than average.

Attachment Styles

Attachment styles refer to patterns of attachment in emotional relationships that deeply affect our relationships as adults, identified as secure, anxious, avoidant, and fearful-avoidant.

Secure

In attachment theory, a classification indicating a healthy attachment between child and caregiver, characterized by trust and a balance of independence and emotional closeness.

Anxious

Anxiety or stress felt due to the unpredictable result of a situation.