The Most Significant Impact of Satisfying and Retaining Customers Is

question 25

Multiple Choice

The most significant impact of satisfying and retaining customers is ________.

• A)that a business can redirect marketing efforts to better serve dissatisfied customers
• B)that a business can redirect marketing efforts to attaining new customers
• C)that a desired increase in the level of profitability requires an increase in sales volume of only half as much
• D)that a business can eliminate the need for advertising
• E)that it can result in tremendous financial leverage

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Definitions:

Written Materials

Documents or texts produced to convey information, knowledge, or ideas in physical or digital form.

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A device used to measure blood pressure, typically consisting of an inflatable cuff to restrict blood flow and a gauge to measure the pressure.