What Is the Relation Between the Customer Retention (CR)and Average

question 44

Multiple Choice

What is the relation between the customer retention (CR) and average customer life (N) ?

• A)CR=1/N
• B)CR=1+(1/N)
• C)CR=N/2
• D)CR=(N-1)/2
• E)CR= 1-(1/N)

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Definitions:

Penetration Pricing

Setting the price of a new product lower than expected to gain fast market share.

Development Costs

Development costs are expenses associated with the creation and design of new products or services, including research and development.

Breakeven Point

The level of production or sales at which total costs equal total revenue, meaning no net loss or gain is incurred.

Fixed Costs

Costs that do not change with the number of sales made.