Which of the Following Is True of Unprofitable Customers

question 51

Multiple Choice

Which of the following is true of unprofitable customers?

• A)They produce a referral value that is over three times their customer lifetime value.
• B)They are loyal customers in waiting.
• C)They buy a lot from many companies and do not have a strong preference for one over the other.
• D)They have a low desire to repurchase but are unable to move easily to another company's product.
• E)They are a result of mismanaged customer selection.

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Definitions:

Support Personnel

Employees who provide clerical, secretarial, or other support to the legal, paralegal, and administrative staff of a law firm.

Secretaries

Individuals who perform administrative duties, such as typing, filing, and scheduling appointments.

File Clerks

Employees responsible for the maintenance, filing, and management of physical or digital records and documents in an organized manner.

Employment Manual

A handbook provided by employers to employees, outlining job duties, workplace policies, and employee rights.