Management Strategies to Improve Process Designs of Services Focus On

question 8

Multiple Choice

Management strategies to improve process designs of services focus on:

• A) decreasing process costs by adding multiple approval requirements for all transactions.
• B) decreasing process bottlenecks by adding non-value-added activities to a process.
• C) increasing product and service quality by reducing defects and service upsets.
• D) increasing agility by making service processes mechanistic and controlled.