_____ Is the Act of Quantifying the Performance of Organizational

question 20

Multiple Choice

_____ is the act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities.

• A) Measurement
• B) Forecasting
• C) Fulfillment
• D) Litigating

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Definitions:

Restating Content

Restating content is a communication technique that involves repeating or paraphrasing what another person has said to demonstrate understanding or clarify the message.

Self-Disclosure

The act of revealing personal information about oneself to others.

Therapy Group

A form of psychotherapy involving a small group of individuals who share common issues and are guided by a trained therapist to discuss and work through these issues together.

Johari Window

A model used to enhance understanding between individuals, outlining four areas: what is known to the self and others, known to self but not others, known to others but not the self, and unknown to both.