Which of the Following Statements Is True of SERVQUAL

question 26

Multiple Choice

Which of the following statements is true of SERVQUAL

• A) Quality is simply ensuring that goods and services consistently conform to specifications.
• B) It is designed to apply to all service industries.
• C) It uses 15 dimensions of service quality performance.
• D) Empathy is the ability to provide what was promised, dependably and accurately.

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Definitions:

Apprenticeship

A form of education in which a young person learns a craft or skill by spending an extended period of time working for an adult master.

Formal Education

The most structured type of explicit education, through which adults instruct the young in the specialized knowledge and skills of their culture.

Specialized Knowledge

Expertise or skills in a specific, narrowly defined field or area of study.

Socialization

The process by which individuals learn and internalize the values, beliefs, and norms of their society or cultural group, forming their identity and societal roles.