Call Scripting Occurs When a Customer Service Representative Answers Customer

question 23

True/False

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and chat.

---

Definitions:

Reiss's Wheel

A theory suggesting that love develops in a circular process involving four stages: rapport, self-revelation, mutual dependency, and personality need fulfillment.

Cultural Norms

Common standards and regulations directing the conduct of members within social communities.

Commitment

denotes a state or quality of being dedicated to a cause, activity, or relationship, often implying a long-term engagement or obligation.

Phenylethylamine

A natural monoamine alkaloid, functioning within the human central nervous system as a neuromodulator or neurotransmitter.