Call Scripting Occurs When a Customer Service Representative Answers Customer

question 23

True/False

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and chat.

Acquire knowledge on résumé content planning and structuring, including personal information, and the legal constraints during job interviews.

Understand the differences between a résumé, cover letter, qualifications brief, and data sheet, and their specific purposes.

Comprehend the importance of verb tense and keywords in describing past job responsibilities on a résumé.

Identify external and internal factors that influence job searching.