What Is Predictive Dialing

question 24

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

---

Definitions:

Assignment

The transfer of rights, property, or responsibilities from one party (the assignor) to another (the assignee).

Patentee

A patentee is an individual or legal entity who holds the ownership rights of a patent, granted by the government, for an invention, providing exclusivity on its use, manufacture, and sale.

Reasonable Royalty

A payment determined by a court to be a fair compensation for the use of patented technology or work.

Patent Infringement

The unauthorized use, sale, or manufacturing of a patented invention without permission.