Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

---

Definitions:

Heteronormativity

The belief or assumption that heterosexual orientations and relationships are the norm, often excluding or devaluing queer identities and relationships.

Androgyny

A combination of masculine and feminine traits or a non-traditional gender expression.

Gender Variation

Gender variation refers to the differences in gender identity, expression, and roles within and across cultures and individuals.

Misogyny

The hatred of or disdain for women.