What Allows Customers to Use the Web to Find Answers

question 26

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

Price Elastic

Refers to the sensitivity of the demand for a good or service to changes in its price; highly elastic demand means consumers will significantly alter their purchase amount with price changes.

Consumption

The use of goods and services by households. It is a primary component of an economy's demand side.

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in the price of that good, reflecting its sensitivity.

Tax Revenue

The income that is gained by governments through taxation.