Predictive Dialing Automatically Dials Outbound Calls and Forwards Answered Calls

question 25

True/False

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

---

Definitions:

Formal Groups

Groups created with a specific purpose or goal, often within organizational contexts, characterized by structured roles and responsibilities.

Informal Groups

Natural social formations that arise within the workplace or other organizations without formal structure, based on common interests, friendships, or shared objectives.

Friendship

Friendship is a deeply interpersonal relationship marked by mutual affection, trust, support, and respect.

Task Purposes

The objectives or goals that a specific task or activity is intended to achieve.