Call Scripting Systems Gather Product Details and Issue Resolution Information

question 77

True/False

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

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Definitions:

Service Organizations

Businesses that provide intangible products or services and typically create value for customers through service delivery.

Job Order Cost System

An accounting system that accumulates costs for each individual job, used in production or services when products or services are distinct and made to order.

Client Engagement

The interaction and relationship between a service provider or business and its clients, often aiming at long-term cooperation.

Lawyer Time

The hours or time spent by a lawyer or legal professional in providing legal services to clients, which is often billed on an hourly basis.