Which of the Following Is Not One of the Three

question 55

Multiple Choice

Which of the following is not one of the three phases in the evolution of CRM?

• A) Reporting
• B) Analyzing
• C) Processing
• D) Predicting

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Definitions:

Controllable Margin

A financial metric that reflects the amount of profit a business can potentially control or influence directly, typically by managing costs or increasing sales.

Costs

Expenses incurred in the process of producing or acquiring goods and services.

Volume

The quantity or amount of something, often used in context with sales volume or production volume.