Which of the Following Operational CRM Technologies Does the Sales

question 79

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A) Campaign management, contact management, opportunity management
• B) Sales management, contact management, contact center
• C) Sales management, call scripting, opportunity management
• D) Sales management, contact management, opportunity management

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Definitions:

Neuron

A specialized cell transmitting nerve impulses; a nerve cell.

Fibrocartilage

A tough, dense type of cartilage that provides substantial support and withstands heavy pressure.

Elastic Cartilage

A type of cartilage that contains elastic fibers, allowing it to stretch and return to its original shape, found in structures like the ear and epiglottis.

Hyaline Cartilage

A type of connective tissue found in various parts of the body, providing support with some flexibility, such as in the nose, trachea, and at the ends of ribs.