Which of the Following Operational CRM Technologies Does the Marketing

question 81

Multiple Choice

Which of the following operational CRM technologies does the marketing department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Contact center, cross-selling and up-selling, web-based self-service
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

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Definitions:

Abusive Relationships

Relationships where one partner exerts control over the other through physical, emotional, sexual, or financial abuse.

Binge Eating

Consuming an unusually large amount of food and feeling that the eating is out of control.

Counseling

Counseling is a professional guidance process which involves the use of psychological methods, particularly in collecting case history data, using various techniques of the personal interview, and testing interests and aptitudes to help individuals achieve personal insight, solve interpersonal and personal problems, and make decisions.

Batterer's Attitudes

The beliefs and perceptions held by individuals who inflict physical, emotional, or sexual abuse on their partners, often justifying their abusive behavior.