Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 24

True/False

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Declaration Date

The day when a company's board of directors declares the upcoming dividend payment.

Ex-Dividend Date

The date after which a stock is traded without its previously declared dividend, meaning purchasers no longer have the right to receive the declared payment.

Date Of Record

A specific date set by a company on which the shareholders must be registered to be entitled to dividend payments.

Cum Dividend

A term used to describe a stock that is trading with the right to receive a dividend that has been declared but not yet paid.