Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 24

True/False

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Depression

A psychological condition marked by a continuous low mood or lack of enthusiasm for activities, leading to considerable disruption in everyday functioning.

Elderly Patients

Individuals, typically aged 65 and over, who may require special medical attention due to the natural aging process and associated health conditions.

Elderly Patients

Individuals of an advanced age who often require specialized medical care due to the complexities of aging.

Hyperlipidemia

A condition characterized by high levels of lipids (fats) in the blood, which can lead to increased risk of heart disease.