What Is Social Media Analytics

question 125

Multiple Choice

What is social media analytics?

• A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
• B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C) The analysis of unstructured data to find trends and patterns in words and sentences
• D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Substance Abuse

The harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs, leading to addiction or dependence.

Behavioral Effect

The impact of actions or conditions on the behavior of individuals or groups.

Job Dissatisfaction

A negative emotional state resulting from aspects of one's job that do not meet the worker's values or expectations.

Intellectual Functioning

Describes the cognitive capabilities of an individual, including memory, reasoning, problem-solving, and decision-making skills.