CRM Metrics Include Sales Metrics, Service Metrics, and Marketing Metrics

question 47

True/False

CRM metrics include sales metrics, service metrics, and marketing metrics.

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Definitions:

Management Activity

The process of planning, organizing, directing, and controlling resources to achieve organizational objectives.

Planning

The process of setting objectives, determining approaches to achieve them, and devising strategies and actions to reach the desired outcomes.

Course of Action

A plan or method chosen to respond to or achieve a particular goal or problem.

Resources

Resources are assets, materials, and inputs needed by an organization or individual to produce goods or services.