CRM Predicting Technologies Help Organizations Predict Customer Behavior, Such as Which

question 78

True/False

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

---

Definitions:

Aversive Conditioning

A form of learning in which an unpleasant or harmful stimulus is associated with a particular behavior to reduce or eliminate that behavior.

Latent Learning

This concept involves the acquisition of knowledge or skills that is not immediately manifest in an individual's behavior but can be demonstrated when needed.

Insight

A deep understanding of a person or situation resulting in a clear conceptualization of a problem, often leading to a sudden resolution.

Placebo Learning

The phenomenon where improvements in a person's condition result from the belief in the efficacy of a treatment that has no therapeutic benefit.