The Appropriate Way to Deal with a Caller Who Refuses

question 9

Multiple Choice

The appropriate way to deal with a caller who refuses to identify himself is to ____.

• A) put the call through to the physician immediately
• B) suggest that he write a letter to the physician and mark it "Personal"
• C) tell him that you cannot help him if he does not identify himself
• D) ask him to explain the problem to you
• E) forward the call to the office manager

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Definitions:

Inadequate Estrogen

A condition characterized by lower than normal levels of the hormone estrogen in the body.

Osteoporosis

A bone disease characterized by decreased density and quality of bone, making them fragile and more likely to fracture.

Reproductive System

The body system involved in sexual reproduction, including the gonads, associated ducts, and genital structures in both males and females.

Rheumatoid Arthritis

A chronic autoimmune disorder that primarily affects joints, leading to inflammation, pain, stiffness, and potentially joint deformity over time.