Apology Strategies Are Most Often Used in Situations in Which

question 49

Multiple Choice

Apology strategies are most often used in situations in which:

• A)the violation was a major situation affecting a large number of people.
• B)the violation was minor or the company cannot escape being found guilty.
• C)an individual within the company has acted inappropriately, but the company itself has not.
• D)legal charges have been filed against the company or someone in the company.

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Definitions:

Contingency Theory

A theory suggesting that the best way to manage an organization depends on the specific circumstances, highlighting the need to adapt to environmental and internal conditions.

External Environment

The conditions, entities, events, and factors surrounding an organization that influence its activities and choices.

Management Accounting System

A framework used by organizations to provide financial and non-financial information to managers for decision-making, planning, and control purposes.

Management Accountant

A professional who focuses on providing financial data and analysis to managers within an organization to aid in decision-making.