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Which of the following is NOT a dimension measured in the SERVQUAL scale?
Safety Needs
As identified by Maslow, these are the second level of human needs in his hierarchy, including personal and financial security, health, and well-being, and protection against accidents or harm.
Humanistic Approach
A psychological perspective emphasizing the study of the whole person and their uniqueness, focusing on their potential for personal growth.
Free Will
The concept that human beings have the power to make choices that are not determined by natural or divine forces.
Self-Actualization
The realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.
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