Which of the Following Is NOT One of the Benefits

question 59

Multiple Choice

Which of the following is NOT one of the benefits of retaining loyal customers?

• A) Loyal customers are more likely to purchase high margin supplemental products.
• B) Loyal customers are more price-sensitive.
• C) It is less expensive to service existing customers.
• D) Loyal customer refer other customers and engage in positive word-of-mouth.
• E) Loyal customers make employees' jobs easier and more satisfying.

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Definitions:

False Invoices

Documents issued to request payment for goods or services not delivered or rendered, used to defraud or embezzle.

Ethics

The study of moral obligations, or separating right from wrong.

Rational Leader

A leader who makes decisions based on logic, analysis, and objectivity.

Conflicts of Interest

Situations where an individual's personal interests could improperly influence their professional duties or decisions, potentially leading to biased outcomes.