Bronson Has Shopped at Several Toy Stores

question 33

Multiple Choice

Bronson has shopped at several toy stores. However, he really likes The Toy Corner because of the broad assortment offered for different age groups. Moreover, if a particular toy is not available at the store, Bronson can place an order and have it delivered directly to his home at a discounted price. Hence, Bronson feels that the service offered by The Toy Corner

• A) is poor due to lack of instrumental support.
• B) does not conform to promised delivery dates.
• C) exceeds customer expectations.
• D) does not provide value to customers.
• E) is limited to specific customers.

---

Definitions:

Thoughts

Mental processes or ideas that are produced by cognitive activities in the brain.

Endless Flow

A continuous, uninterrupted stream or sequence of activity or events.

Brain Wave

Oscillations of electrical potential between parts of the brain, visible on an EEG.

Beta Waves

Brainwaves that are associated with active, alert, and cognitive processing states of consciousness.