Which of the Following Is the Best Example of a Service

question 66

Multiple Choice

Which of the following is the best example of a service goal for a retailer that is sincere about reducing the standards gap?

• A) "Straighten and organize the merchandise when necessary."
• B) "Greet all customers when they enter the selling area."
• C) "Respond to e-mails as soon as possible."
• D) "Display merchandise on racks within 24 hours of delivery."
• E) "Respond positively to all customer complaints."

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Definitions:

Tax Deductible

Expenses that can be subtracted from gross income to reduce taxable income, effectively lowering the overall tax liability.

Ordinary Income

Income earned from basic sources such as wages, salaries, commissions, and interest, subject to standard tax rates.

Defined Contribution Plan

A type of retirement plan where the amount contributed is specified, but the future benefit amount is not guaranteed, depending on investment returns.

Risk-free Return

Risk-free return refers to the theoretical return on investment with zero risk, representing the return on the safest assets.