Which of the Following Actions Is a Way to Reduce

question 38

Multiple Choice

Which of the following actions is a way to reduce the delivery gap?

• A) Reducing instrumental support
• B) Empowering employees at the firm's lowest level
• C) Assuming what the customer is about complain
• D) Interrupting customers when they explain their problem
• E) Adopting an antagonistic approach toward customers

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Definitions:

Intentions

Plans or commitments individuals make toward achieving a specific outcome or behaving in a certain way.

Cognitive Moral Development

A theory that explains the stages through which individuals evolve in their ability to reason morally, from basic understanding to sophisticated ethical reasoning.

Social System

An organized and interdependent constellation of institutions, groups, and norms that collectively shapes the behaviors and relationships of individuals within a society.

Duty to Society

The responsibility of individuals and organizations to act in the best interests of the community at large, contributing positively to the welfare of others.