Customer Satisfaction Is Affected by the Amount of Time It

question 4

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time taken using all of the following steps except

• A) providing customers with clear and precise information.
• B) requiring store employees to get their manager's approval for all customer service decisions.
• C) reducing the number of employees that customers must contact to resolve their issues.
• D) not assuming they know what the customers are complaining about or what solution the customers are seeking.
• E) not interrupting the customers when they air their complaints.

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Definitions:

Psychic Divorce

The emotional detachment and sense of closure one experiences after the end of a relationship, distinct from legal divorce.

Separate Lives

When individuals live independently of each other while still maintaining a relationship, often used to describe certain marital situations.

Social Integration

Social integration is the process by which individuals or groups are incorporated into the broader society, ensuring participation, recognition, and belonging on equal terms.

Divorce Rates

Indicators representing the frequency of divorces occurring within a population during a specified period, typically per year.