According to the Integrative Model of Organizational Behaviour,which of the Following

question 3

Multiple Choice

According to the integrative model of organizational behaviour,which of the following is an individual outcome?

• A)Job satisfaction
• B)Ability
• C)Personality
• D)Organizational commitment
• E)Motivation

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Definitions:

Service Complaints

Expressions of dissatisfaction from customers regarding the quality or delivery of services.

Repeat Orders

Orders placed by customers for the same goods or services they have purchased previously, indicating satisfaction and ongoing demand.

Lag Indicator

A measurement indicating the results of actions already taken, reflecting outcomes from previous strategies or performance.

Customer Satisfaction Rating

A measure used to quantify the degree to which a customer is happy with a product, service, or experience.