Which of the Following Terms Refers to a Series of Stages

question 121

Multiple Choice

Which of the following terms refers to a series of stages consumers go through in learning about a new product, trying it, and deciding whether to purchase it again?

• A) Product life cycle
• B) Adoption process
• C) Product development process
• D) Diffusion process

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Definitions:

Call Center

A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service.

CIC

A term that may refer to multiple contexts, commonly "Community Interest Company" in the UK, designed for social enterprises that want to use their profits and assets for the public good.

Recommender System

A subclass of information filtering system that seeks to predict the "rating" or "preference" a user would give to an item.

Cross-Selling

The practice of selling additional products or services to an existing customer.