Delectable, a Fast Food Chain, Emphasizes a Lot on Things

question 104

Multiple Choice

Delectable, a fast food chain, emphasizes a lot on things like how the staffs are dressed, how the food is presented, as well as cleanliness of their service area. According to this information, Delectable is focusing on which of the following variables of service quality?

• A) Assurances
• B) Responsiveness
• C) Tangibles
• D) Empathy

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Definitions:

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A disease characterized by the uncontrolled growth and spread of abnormal cells in the body.

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An ancient Italic language historically spoken in the Roman Empire, now used primarily in Vatican City and as a liturgical language in the Roman Catholic Church.

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A marine crustacean with a long body, muscular tail, and live in burrows on the sea floor.

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