A Reddit User Commented That a Tea Kettle Sold at JCPenney

question 103

Multiple Choice

A Reddit user commented that a tea kettle sold at JCPenney looked like a silhouette of Hitler. When the message went viral all across social media, JCPenney responded immediately with individual messages affirming that the design similarity was totally unintentional. This represents an example of an organization using social media to achieve which goal?

• A) Manage a crisis
• B) Enhance brand awareness
• C) Improve customer service
• D) Gather customer feedback

Analyze the role of gender and cultural differences in communication behaviors and preferences.

Identify strategies for initiating and maintaining meaningful conversations and connections.

Learn the consequences of pseudolistening and other barriers to effective communication.

Understand the patterns and effects of self-disclosure in distressed relationships.

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Definitions:

Automatic Stabilizers

Economic policies and programs that automatically adjust to temper the fluctuations in an economy, such as unemployment insurance and progressive taxes.

Annual Deficit

The shortfall that occurs when a government's expenditures exceed its revenues within a one-year period.

Economy Contracting

A phase where there is a decrease in the level of economic activity within a country, often indicated by a reduction in spending, investment, and GDP growth.

Trade Deficits

A situation where a country's imports of goods and services exceed its exports within a specified time period.