When the Product's Performance Falls Short of the Customer's Expectations

question 27

True/False

When the product's performance falls short of the customer's expectations, the customer experiences cognitive dissonance.​

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Definitions:

Extraversion

A personality trait typified by outgoingness, high energy, and positive emotions.

Religious Beliefs

Systems of faith and worship; the conviction and acceptance of certain spiritual truths, often involving a deity or deities.

Political Attitudes

Individuals' views and preferences about political policies, practices, and issues.

Table Manners

The set of cultural guidelines for how to behave while eating at a table, including the proper use of utensils, how to sit, and how to interact with others.