When the Product's Performance Falls Short of the Customer's Expectations

question 27

True/False

When the product's performance falls short of the customer's expectations, the customer experiences cognitive dissonance.​

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Definitions:

Poor Performance

The occurrence of failing to meet minimum accepted standards or objectives within professional or personal tasks.

Attribution Biases

Refers to the systematic errors made when people evaluate or try to find reasons for their own and others' behaviors.

Criticizing Performance

involves providing feedback on an individual's work or actions with a focus on areas of improvement, aiming to foster development and enhance performance.

Vague

Lacking clarity or preciseness in thought or expression, resulting in ambiguity or obscurity of meaning.