In Service Offerings, the Core Product Is Typically Composed of Three

question 30

Multiple Choice

In service offerings, the core product is typically composed of three interrelated dimensions. What are these dimensions?

• A) people, technology, and facilities
• B) people, processes, and physical evidence
• C) processes, employees, and facilities
• D) customers, employees, and processes
• E) reputation, operations, and quality

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Definitions:

Earthquake Intensity

Refers to a measure of the effects of an earthquake at a specific location, describing how strong the ground motion was at that spot.

Hydrogen Ion Concentration

A measure of the acidity or alkalinity of a solution, denoted by pH, which corresponds to the negative logarithm of the concentration of hydrogen ions in the solution.

pH

A measure of the acidity or alkalinity of an aqueous solution, ranging from 0 to 14.

Half-Life

The time required for a quantity to reduce to half its initial value, often used in physics and chemistry to describe radioactive decay.