________ Are Two Metrics Currently in Widespread Use for Knowledge

question 20

Multiple Choice

________ are two metrics currently in widespread use for knowledge management?

• A) Return on Investment (ROI) and Total Quality Management (TQM)
• B) Return on Assets (ROA) and Total Cost of Ownership (TCO)
• C) Return on Investment (ROI) and Total Cost of Ownership (TCO)
• D) Return on Assets (ROA) and Total Quality Management (TQM)

---

Definitions:

High-context Cultures

Cultures in which communication relies heavily on contextual elements like body language, status, and tone of voice, rather than explicit words.

Acquaintances

People known by someone, but not considered close friends; typically relationships are of a less intimate nature.

Grapevine

An informal communication network within an organization.

Explicit Words

Words that are expressed clearly and in detail, leaving no room for confusion or interpretation.