________ Are Two Metrics Currently in Widespread Use for Knowledge

question 20

Multiple Choice

________ are two metrics currently in widespread use for knowledge management?

• A) Return on Investment (ROI) and Total Quality Management (TQM)
• B) Return on Assets (ROA) and Total Cost of Ownership (TCO)
• C) Return on Investment (ROI) and Total Cost of Ownership (TCO)
• D) Return on Assets (ROA) and Total Quality Management (TQM)

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Definitions:

Behavioral Activation

A therapy technique that focuses on engaging individuals in activities that are likely to elicit positive reinforcement thus improving mood and reducing depression.

Cognitive Therapy

A form of psychotherapy that focuses on changing unhealthy thinking patterns to improve emotional regulation and develop personal coping strategies.

Depression

A common and serious medical illness that negatively affects how you feel, the way you think, and how you act, characterized by persistent feelings of sadness and/or a loss of interest in activities.

Equivalent Outcomes

A concept suggesting that different therapeutic approaches may yield similar results.