Post-Transaction Customer Service Is an Important Part of the Customer

question 24

True/False

Post-transaction customer service is an important part of the customer care life cycle.

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Definitions:

Less Intelligent

A term, often considered pejorative, used to describe lower-than-average cognitive abilities or intellectual functioning.

Transference

A phenomenon in psychoanalysis in which a patient redirects feelings and desires, often unconsciously, from a person in their past to a new object, usually the therapist.

Gain-Loss Theory

A psychological concept suggesting that a person's attraction to others increases with signs of increasing interest from them, and decreases with signs of disinterest or hostility.

Halo Effect

A cognitive bias in which an observer's overall impression of a person, product, or company influences their feelings and thoughts about that entity's character or properties.