The SERVQUAL Tool for Assessing Services Quality Was Developed by ________

question 70

Multiple Choice

The SERVQUAL tool for assessing services quality was developed by ________.

• A) Hammer and Champy
• B) Juran, Deming, and Shewhart
• C) Ishikawa and Taguchi
• D) Feigenbaum, Crosby, and Peters
• E) Parasuraman, Zeithamel, and Berry

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Definitions:

Vomer

A thin, flat bone forming part of the nasal septum, which divides the nasal cavity into left and right nostrils.

Temporal

Pertaining to the temporal bone of the skull, near the temples, or relating to time.

Coccyx

The small, triangular bone at the base of the spinal column, composed of three to five fused vertebrae; commonly known as the tailbone.

Odontoid Process

A peg-like projection from the second cervical vertebra (axis) around which the first cervical vertebra (atlas) rotates, enabling head rotation.