Which of the Following Is Not a Quality Dimension Relating

question 71

Multiple Choice

Which of the following is not a quality dimension relating to services?

• A) empathy
• B) assurance
• C) durability
• D) tangibles
• E) responsiveness

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Definitions:

Learning Principles

Fundamental theories and concepts that explain how individuals acquire, process, and retain knowledge or skills over time.

Skills Gap

The difference between the skills required to perform a job effectively and the skills possessed by the workforce.

Work-Integrated Learning

Work-integrated learning is an educational approach that integrates academic studies with practical work experiences in a relevant field, facilitating the transition from study to employment.

High-Performance Work Systems

High-performance work systems refer to a set of management practices that maximize employee effectiveness by combining recruitment, training, and incentives.