The Two Parts of the SERVQUAL Survey Are ________

question 57

Multiple Choice

The two parts of the SERVQUAL survey are ________.

• A) customer expectations and customer perceptions
• B) service quality and product quality
• C) product integrity and customer service
• D) services liability and manufacturing liability
• E) service vision and high standards

---

Definitions:

Oligotrophic

refers to bodies of water, such as lakes, that are low in nutrients and productivity but often high in clarity.

Coral Reefs

Marine ecosystems characterized by biogenic structures formed by corals, which are crucial for marine biodiversity.

Marine Biologists

Scientists who study life in the oceans and other saltwater environments, including the behavior, physiology, and ecology of marine species.

Freshwater Systems

Ecosystems that are comprised of bodies of water like rivers, lakes, and wetlands, which have low salt concentration.