________ Shows the Difference Between Service Delivery and Service Quality

question 60

Multiple Choice

________ shows the difference between service delivery and service quality specifications.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

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Definitions:

False Imprisonment

An act of restraining a person's freedom of movement without lawful justification.

Constrained

Restricted or limited in terms of actions, freedom, or possibilities.

Truth

The quality or state of being in accordance with fact or reality.

Privilege

A special right, advantage, or immunity granted to a particular person or group of people.